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What does “Camera Connection Dropped” mean?

A "Camera Connection Dropped" error means that during a live stream, SimpliSafe® stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording.

Wi-Fi Troubleshooting

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How much internet speed do I need for my camera?

Why does internet speed matter? The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require m

Wi-Fi Troubleshooting

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Cameras

Outdoor Camera is not Live Streaming

The Outdoor Camera utilizes both Radio Frequency (RF) and Wi-Fi to communicate with your Base Station and SimpliSafe® System. If your Outdoor Camera is not live streaming, there may be an underlying connection issue that needs to be addressed. It’s important to have a good connection between the Out

Troubleshoot an Issue

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