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Outdoor Camera is not Live Streaming

Updated 

1 month ago

The Outdoor Camera utilizes both Radio Frequency (RF) and Wi-Fi to communicate with your Base Station and SimpliSafe® System.

If your Outdoor Camera is not live streaming, there may be an underlying connection issue that needs to be addressed. It’s important to have a good connection between the Outdoor Camera and your Base Station. Making sure the Base Station is in a good location which can prevent live-streaming issues.

An easy first step to take is to check the Outdoor Camera’s battery and rule this out as a potential issue. The Outdoor Camera battery takes up to 6 hours to fully charge and has a life expectancy of 3 months on a single charge – depending on usage and placement. 

You can check the battery level of your camera at any time on the Cameras tab within the SimpliSafe® App or from your Online Account.

  1. Untwist the lens cover off the body of your Outdoor Camera

  2. Remove the battery from the camera by gently pulling on the battery tab

  3. Connect the battery to power using the in-box USB charging cable

    1. You must use a wall charger that provides at least 1.5A of power or higher

    2. If the three lights on the battery do not all light up, it is not fully charged

      1. This can take a few minutes to appear, so be sure to plug it in and check back shortly after!

  4. Ensure your battery is into the camera with the three metal dots lined up with the metal lines inside the camera and the tab facing out

    Battery being placed into the Outdoor Camera with the cap of the camera being twisted on.

  5. Check to see if the lens of the camera is aligned with the speaker facing down and tightened fully

The Outdoor Camera has the ability to run a quick connection check between it and the Base Station to determine if any improvements can be made to the Wi-Fi connection. 

During the test, the Outdoor Camera will check the upload speed and the signal strength to paint a better picture of what the overall connectivity looks like. If you receive a fair or poor signal in any category, the app will walk you through some steps you can take to improve upon that connection. This could be steps as simple as

moving the Base Station and testing the connection again, or more involved steps such as setting up a separate network for your SimpliSafe® System to use.

Another easy step to take is to confirm that the physical environment is capable of supporting the Outdoor Camera’s operating limits. 

The Outdoor Camera’s optimal temperature threshold is -4°F to 122°F. If the camera overheats from high usage and its internal temperature rises above 145°F, it will shut down in order to protect the battery from damage or catching fire. Once the camera has cooled back down, it will turn back on and resume functioning.

Still Need Help?

If you ruled out the issues above and your Outdoor Camera still won’t record or livestream, we recommend resetting the camera.

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