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Your Base Station is programmed with a set of lights that correspond to varying system statuses. Learn more here.
LED / Lights
Help Center Article
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Original SimpliSafe
To activate batteries, simply pull on and remove the white protective strip from each component. This strip will be located on the back of all the components, except for the 105dB Siren and Water Sensor, which do not have battery tabs.
Battery / Power
Add and remove Sensors, change your Master PIN and more all through the Keypad. This article will walk you through settings and their default configurations.
Features / Settings
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. Click here to view the article for the Gen 3 SimpliSafe®. If you'
Wi-Fi Troubleshooting
Install / Set Up Help
If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.
Ensure that push notifications are enabled on the SimpliSafe app and within your device settings with these steps.
Troubleshoot an Issue
Original SimpliSafe can have up to 39 sensors (41 if you include the Keypad and Master Keychain Remote). Learn how to add new sensors to your system here.
