Product Support
Getting Started
Using Your System
Account & Billing
Community
Login
All
With the exception of the Base Station, all of the components for the Original SimpliSafe have batteries that can and should be replaced periodically. The Base Station has a special, rechargeable brand of battery.
Battery / Power
Help Center Article
•
Original SimpliSafe
Sensors in the SimpliSafe Original system will issue errors when they fail to check in with the Base Station for a long period of time.
Errors / Warnings
Your Base Station is programmed with a set of lights that correspond to varying system statuses. Learn more here.
LED / Lights
To activate batteries, simply pull on and remove the white protective strip from each component. This strip will be located on the back of all the components, except for the 105dB Siren and Water Sensor, which do not have battery tabs.
Add and remove Sensors, change your Master PIN and more all through the Keypad. This article will walk you through settings and their default configurations.
Features / Settings
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. Click here to view the article for the Gen 3 SimpliSafe®. If you'
Wi-Fi Troubleshooting
Install / Set Up Help
Ensure that push notifications are enabled on the SimpliSafe app and within your device settings with these steps.
Troubleshoot an Issue
