‎Original SimpliSafe | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(31)
SA
Which Version of the SimpliSafe® System Do I Have?

SimpliSafe® has two primary versions of its products; the Original SimpliSafe® and the Gen 3 SimpliSafe®. The Gen 3 SimpliSafe® System was released in January 2018. ​Gen 3 SimpliSafe®: The Gen 3 SimpliSafe® System has a Base Station and Keypad as core components. The Base Station is a long, cylindri

Install / Set Up Help

Help Center Article

 • 

Original SimpliSafe

SA
How to Change the Default Settings for the Original SimpliSafe® System

Add and remove Sensors, change your Master PIN and more all through the Keypad. This article will walk you through settings and their default configurations.

Features / Settings

Help Center Article

 • 

Original SimpliSafe

SA
Adding New Sensors to Your Original SimpliSafe® System

Original SimpliSafe can have up to 39 sensors (41 if you include the Keypad and Master Keychain Remote). Learn how to add new sensors to your system here.

Install / Set Up Help

Help Center Article

 • 

Original SimpliSafe

SA
Cellular Module Installation (Original SimpliSafe®)

If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.

Install / Set Up Help

Help Center Article

 • 

Original SimpliSafe

SA
Original SimpliSafe® Carbon Monoxide Detector Installation Guide

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe® system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe®. For Gen 3 SimpliSafe® instructions please visit our Carbon Monoxide Detector Ins

Install / Set Up Help

Help Center Article

 • 

Original SimpliSafe

SA
No Link to Dispatcher Warning (Original SimpliSafe®)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

Errors / Warnings

Help Center Article

 • 

Original SimpliSafe

SA
Navigating the Original SimpliSafe® Keypad Menu

You can use your system's Keypad menu at any time to change your PIN, add a dialing prefix, add or remove components and test your system.

Install / Set Up Help

Help Center Article

 • 

Original SimpliSafe