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How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

How Does the Glassbreak Sensor Respond During an Alarm

Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside SimpliSafe’s Glassbreak Sensor is a small microphone that is calibrated to react to the sound of th

install / set up help

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Glassbreak Sensor

Glassbreak Sensor Not Responding

The warning ‘Sensor Not Responding’ for a Glassbreak Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we recommend ensuring that the battery is correctly installed. To do this: Slide the sensor off its

errors / warnings

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Glassbreak Sensor

Glassbreak Sensor Offline

If your Glassbreak Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Glassbreak Sensor takes a single Duracell CR-123A Lithium 3V battery and has a life expectancy of up to 3 years, depending on placement and

errors / warnings

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Glassbreak Sensor

S
Glassbreak Sensor Overview and Installation Guide

Overview Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside the Glassbreak Sensor is a small microphone that is calibrated to react to the sound of th

install / set up help

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Glassbreak Sensor

Testing the Glassbreak Sensor

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

troubleshoot an issue

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Glassbreak Sensor

How SimpliSafe® Products Respond During an Alarm

​​​SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. Depending on your monitoring plan and alarm type, when an alarm is triggered, you’ll be notified through App Push Notifications or Alarm Text Messages. You’ll also be able to interact with our in-app

features / settings

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Product Support