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There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App.If the Error is Intermittent:If you see the error appear intermittently within the SimpliSafe® App, and it goes away witho
Errors / Warnings
Help Center Article
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Smart Locks
Smart Lock Series 2
During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.Using the SimpliSafe® Mobile App:Open the SimpliSafe® M
To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock
Features / Settings
To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. By ca
Smart Lock
The Smart Lock’s PIN Pad functions similarly to the Keypad. For example, entering the Master PIN or any Custom PIN will disarm the system. If you are subscribed to a monitoring plan that includes 24/7 emergency dispatch and enter your Duress PIN, we’ll request dispatch from the police immediately (a
Install / Set Up Help
Yes! The Smart Lock’s PIN Pad uses the same PINs as your Keypad. This includes Master PINs, Custom PINs, and even Duress PINs.
