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How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

Smart Lock Not Responding

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons: The batteries in your Smart Lock need to be replaced The Smart Lock cannot communicate with the Base Station Its firmware needs to be upd

Errors / Warnings

Troubleshoot an Issue

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Smart Lock

How to Replace Smart Lock Series 2 Batteries

The Smart Lock Series 2 is powered by 4 Duracell AA Alkaline batteries, and the PIN Pad takes 2 Duracell CR2450 Lithium Batteries. The Smart Lock and PIN Pad batteries have a life expectancy of 8-12 months, depending on usage. If your Smart Lock is still offline after replacing the battery, skip to

Battery / Power

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Smart Lock Series 2

Smart Lock Series 2 Overview and Installation Guide

Overview The Smart Lock Series 2 makes sure that your door is always locked—even if you forget. It secures your door the minute you arm your system and unlocks it when you disarm. You can even set a timer to keep your door locked when you need it most. You don't even need a key*—just use the PIN Pad

Install / Set Up Help

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Smart Lock Series 2

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Smart Lock Overview and Installation Guide

Smart Lock integrates seamlessly with your SimpliSafe system, allowing you to control access to your home with ease.

Install / Set Up Help

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Smart Locks

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Smart Lock Settings & Customizations

Your Smart Lock can be customized for each of the alarm states of your system (Off, Home, and Away). It can also be customized to use AutoLock, which locks your door after a certain interval of time when it’s unlocked. By default, your Smart Lock will automatically lock your door when you set the sy

Features / Settings

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Smart Lock

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How To Reset the Smart Lock

Resetting your Smart Lock can be particularly useful if you are experiencing one of these common events with your lock: You are able to add your Smart Lock to your system, but get stuck at the calibration stage Your Smart Lock won’t calibrate Your Smart Lock is not responding You receive Error 142,

Troubleshoot an Issue

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Smart Locks