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Calibrating the Smart Lock Series 2

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock can help get everything synced and running smoothly again. By calibrating the Smart Lock

Features / Settings

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Smart Lock Series 2

Smart Lock Offline

There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App.If the Error is Intermittent:If you see the error appear intermittently within the SimpliSafe® App, and it goes away witho

Errors / Warnings

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Smart Locks

Smart Lock Series 2 Offline

There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App.If the Error is Intermittent:If you see the error appear intermittently within the SimpliSafe® App, and it goes away witho

Errors / Warnings

Help Center Article

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Smart Lock Series 2

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.Using the SimpliSafe® Mobile App:Open the SimpliSafe® M

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Product Support

SA
Calibrating the Smart Lock

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. By ca

Features / Settings

Help Center Article

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Smart Lock

SA
Does the Smart Lock PIN Pad disarm the alarm for my system?

The Smart Lock’s PIN Pad functions similarly to the Keypad. For example, entering the Master PIN or any Custom PIN will disarm the system. If you are subscribed to a monitoring plan that includes 24/7 emergency dispatch and enter your Duress PIN, we’ll request dispatch from the police immediately (a

Install / Set Up Help

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Smart Locks

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Does the Smart Lock use the same PIN as my Keypad?

Yes! The Smart Lock’s PIN Pad uses the same PINs as your Keypad. This includes Master PINs, Custom PINs, and even Duress PINs.

Install / Set Up Help

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Smart Locks