1 Message
REFERRAL PROGRAM
I referred a friend and they received the system. I have made 3 requests for the $200 referral. 2 weeks ago I was promised the gift card via email. All necessary info on new customer was given and confirmed. As of today no email. I called this morning and was put on hold and eventually they hung up. I have been a long time customer and have been very satisfied with their service and I am very surprised that they are not making good on their referral program.
emily_s
Community Admin
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3.4K Messages
3 months ago
Hi @pgliwa,
Do you happen to know how long ago your friend purchased their SimpliSafe system? As part of our referral program's policies, the gift card will be sent out 45 days after your friend completed their purchase.
But if it has been longer than 45 days, please let me know and I can get you in touch with a member of our Specialist team for further assistance.
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ketracy
1 Message
1 month ago
I have had the same problem. Made the referral because I was happy with my service, called 3 times, with excuses every time. I have all documentation. Referral program is definitely a scam. I made the referral in July, and still have not received a gift card.
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