Poor customer service. Glitchy system.

The cameras are difficult to set up with hours of standing in front of your camera with QR code on your phone trying over and over and over to get the camera to talk to base station. Yes, even from 6 inches away.

customer service is useless a.i.

or call and get Indians with a difficult to understand accent asking to verify stuff you’ve done 20 times already,

demand to get a u.s. person and get treated with condescending talk for being frustrated, after they caused the frustration.

My credit card info has been updated yet I still keep getting threats to shut off my service.

thats throwing away a 20,000$ customer.

a.i. doesn’t care.

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captain11

6.7K Messages

2 months ago

@sw69313 First, welcome to the community. Customer of almost 14 years and recommended and placed 42 systems to date. Latest is one of cousins that have two systems, one in NJ and one in SC. But of course, that doesn't mean beans if your is not working.

A few suggestions:

Call tech support and ask for them to escalate your account to a technical specialist with a convenient call back time is one is not available for you.
In the interim, as you didn't mention which camera model or condition (new or used) here are some general tips:
1. If a used camera, it may have not been removed from an existing system. The serai number is in SS's system and no matter what you do, it won't connect, for security reasons. If that's the case, you will have to call SS, provide the serial number and ask them to "release it"
2. If a new camera, once you scan the QR code, leave it be and go get an espresso and a donut, whatever, as it may have to update firmware and can take awhile. It will say when it is ready to connect.
3. If it won't read the QR code, make sure lighting is good and move your camera on your smartphone slowly about a foot away and move in to about and inch and then slowly move back again.

If none of that fits your situation, do the escalation. Hope this helps.

(edited)

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sw69313

Poor customer service. Glitchy system.

captain11

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