Order not delivere

Fedex has not delivered my order for three consecutive days, likely because it is new construction and they can't find the address. I've seen the delivery vehicle in the are via their tracking app. SS says it is not their problem, Fedex says it is SS responsibility. Have been unimpressed by the level of effort solving this issue, SS says it is "out of their scope". Really, am I not there paying customer?

Responses

Oldest First

Selected Oldest First

captain11

6.7K Messages

1 month ago

@mdomale1 I read your post and said I know exactly how you feel. How? I ordered an extra battery for my solar generator, shipped by FedEx with instructions to deliver to the local store a mile from my house as it had to be signed for. You would have thought I was attempting to get a shipment of gold bars. FedEx said it was at local store, I got there two hours later and couldn't be found. I will spare you the rest of the details but it was shipped back as they couldn't reach me. Yeah.

FedEx said not their issue and the retail outlet said not their problem. After contacting the mfg, they shipped me another unit and I got it a few days later.

Now, on to SimpliSafe: YOU picked the transportation company. There is a delivery issue with YOUR vendor. Fix it.

Get FedEx in gear or
Ship another system via UPS or USPS and get your original system back from FedEx. (Good luck on that).

0

mdomale1

2 Messages

1 month ago

The saga continues: Fedex is still unable to deliver, despite saying it is out for delivery every day. SS agreed to send me another unit and ship via USPS. They sent it out yesterday, via FEDEX!! I may never receive anything, so frustrating

1

0

captain11

6.7K Messages

@mdomale1 While frustrating with FedEx, I believe you will (reluctantly) agree SimpliSafe is attempting to make this right. Not making excuses for SS but their SOP says FedEx its hard for a large company to purposedly deviate from it. That said, SS, someone from logistics should get the FedEx folks on the line and directly address the delivery issues. Remember, mine got so bad the mfg finally said "we'll deal with FedEx, another battery is being sent out today via UPS. And I got that one. Value, in case you are wondering, was close to 1k.

mdomale1, I really hope you get the system quickly.

Add: I forgot to mention that with my FedEx fiasco, I have lived here at the same address for 38 years and their local FedEx store has been in the same location for around 15 years and they couldn't do the delivery! Talk about a sad state of affairs!!

(edited)

Like

Reply

1 month ago

0

mdomale1

Order not delivere

captain11

mdomale1

captain11

Related Conversations

Was this post helpful?