Faulty panic button

My panic button stopped responding. I attempted to remove it and re-add it but ended up having to call support. Finally figured out that I had to squeeze the battery down to make it work. The gentleman at support seemed to think this was an acceptable solution, however, after hanging up with him the panic button proceeded to randomly set the alarm off twice within minutes. It was literally sitting on a counter with no one in the room and went off. Clearly the product is faulty but I received no offer to replace it. Very disappointed in simpli safe customer service. They don’t stand behind their products. I’ll be shopping around.