Customer service reps today

have been with simpli safe for 8 years. Always great service and people to speak too. I had two accounts I called to cancel my billing to just use basic app control. I called to cancel one account a month ago perfect help easy. Called for the other account a month later a supervisor answered helped me out to cancel my other account, but left it at $8 a month for a year to think it over. Next day I just decided to call back and cancel it completely.  This is when all the trouble started. Not sure why today April 11, 2025 11:30 am, I got people in the billing department that didn't seem knowledgeable or helpful, it they're working from home or were new. I went through 3 different people to find my account. They were Impatient the first lady didn't even allow me to spell the email address out she got frustrated and transferred me back to someone that could  not help then back to someone else. Every person I spoke to today on this day was rude and didn't seem to want to help or unaware of how to do what I needed. All the other times speak to someone sounded professional knew exactly how to operate what the question is etc. but today was so stressful I was actually glad I cancelled. Horrible service or people that just didn't seem like they like their job