1 Message
Better Services Elsewhere?
Simplisafe services and products are unreliable and entirely overpriced. Their customer service is subpar, hard to reach and unhelpful with resolving issues. The camera systems don’t actually pick up any motion, after changing the doorbell settings around the camera either detect nothing but cars driving by as motion (with setting on people only) or no motion at all with packages and mail being delivered with no notifications at all. My $20 blink camera did a better job but unfortunately higher costs do not mean higher quality.
To sum it up I don’t know why anyone would use this company as both their services and products are terrible. With the high price points and monthly cost for service I fully regret not returning the entire system when I had the chance.
captain11
6.7K Messages
25 days ago
@Lsimon35161 I read posts like yours, and others like it, and wonder what went wrong to make your experience with SimpliSafe so bad. Yes, I am a happy loyal customer of almost 15 years and know dozens of others, personally, who are also happy with their choice of SS providing for their security. That said, there is portion of customers with the exact opposite experience that one would hope SimpliSafe will do a review on how it got that way.
One last recommendation: what you decide on for your security needs, don't recommend ADT, based on my experience.
Live long and prosper.
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