Deadbolt lock jams

@joemamamia​ if you are also receiving notifications that your Smart Lock is jammed, recalibrating it should help. This Help Center article will walk you through the process.

I did recalibrate but it didn’t work 

@rabahumahi When you tried recalibrating the Smart Lock, was the recalibrating successful? If you used the SimpliSafe mobile app or Keypad, it should display a message if the calibration was done properly. 

But if the Smart Lock failed to calibrate, there are a few troubleshooting steps you can take to resolve that issue. The Calibrating the Smart Lock article in the Help Center will take you through those troubleshooting steps.

However, if you were notified that the Smart Lock did calibrate correctly, but the lock is still jammed, that may indicate an issue with the Smart Lock itself. In that case, please reach out to our Support team and they can provide additional assistance.