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davey_d
SimpliSafe Staff
Community Admin

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5.7K Messages

Thursday, December 7th, 2023 3:43 PM

Resolved

Outdoor Camera Rotate 180º not working

We previously have received reports of the Rotate 180º option for the Wireless Outdoor Camera not working properly. Some users have seen the image turning purple/pink, and others just see that the setting didn’t seem to successfully set at all.

It looks like with the rollout of Outdoor Camera version 1.18, this issue should now be RESOLVED. If you are still seeing similar  issues with the Rotate 180º function, please let us know.

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Updated 

1 year ago

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shadoedaniels

2 Messages

1 year ago

Still not helping. Even with it enabled the image will not rotate

Note: This comment was created from a merged conversation originally titled Outdoor Camera Rotate 180º not working

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davey_d

Community Admin

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5.7K Messages

@shadoedaniels​ I've seen that there is sometimes a short lag time as the app sends the change in settings to your camera. Is the image still not rotated for you after waiting a while?

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1 year ago

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Jwood

4 Messages

I have the same issue. 

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1 year ago

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Jwood

4 Messages

I have this same issue with the outdoor camera and the settings are on to switch to 180. They are sending a replacement however I feel it will likely be the same issue

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1 year ago

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davey_d

Community Admin

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5.7K Messages

@Jwood​ you initially replied to a Product Request thread for the SimpliCam Indoor Camera, which is not able to support the rotate feature.

So I moved your comment to this more similar thread instead. Do you still have the original Outdoor Camera? I would have you try to set the Rotate 180º setting again, and make sure to hit save. Then wait a few minutes before attempting to livestream.

If that doesn't work, I'll report your issue to our dev team as a potential bug.

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1 year ago

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