6 Messages
Re-adding the ability for self-monitoring customers to cancel alarms from the app.
Per the recent feature deprecation, if a person with a self-monitoring plan (even though I pay for camera recording) doesn't pay for a monitoring plan that person can't cancel an alarm (even a false alarm) from the app anymore. The alarm will continue to sound until you physically go onsite to cancel it. This is a critical feature and without it this system is useless to me and a nuisance to my neighborhood.
Official Solution
simplisafe_admin
Community Admin
•
1.3K Messages
5 months ago
@AntonioC we have not made any changes that would prevent users from a self-monitoring plan from canceling alarms via the SimpliSafe mobile app. If you are notified that an alarm was triggered, you can open the SimpliSafe app and tap the Off circle on the overview page, which will then turn off the alarm.
The only exception is in the event where a Smoke Detector or Carbon Monoxide Detector triggers an alarm - in that situation, the only way to stop the alarm event is by using the Keypad. This is an intentional design for fire safety, in accordance with the UL-985 standard.
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