Sensors Disconnecting

@jdwainwheeler​ If multiple sensors show an intermittent "Not Responding" error, this typically indicated an underlying issue with the placement of the Base Station. 

We recommend putting the Base Station in a centrally-located area. It should also be at least 3 feet off the ground on a non-dense material like wood or glass - placing the Base Station on a denser material could cause communication issues.

Also, the Base Station should be about 3-5 feet away from other devices that emit a wireless signal, like routers, TVs, or large appliances that are Wi-Fi enabled, as they can cause interference which disrupts the RF signal between the Base Station and sensors.

I also keep getting an error message that my CO2 sensor was tampered with. Weird. It hasn't been touched!

@doyelfam​ Since you notice multiple sensors disconnect, this could be due to the placement of the Base Station. The Base Station should be placed in a central area of your home, and on a wood or glass surface that's at least 3 feet off the ground. 

We also don't recommend putting the Base Station in a cupboard/closet, or placing it around other devices that emit a wireless signal, as that can create interference and make it harder for the Base Station to communicate to our sensors. 

Regarding your CO detector, do you also see a yellow light on the device? If so, this is a sign that the CO Detector may not be attached to its mounting bracket all the way and needs to be adjusted. If you visit this article in our Help Center, it provides steps to resolve this error message.

@emily_s I would agree if it is happening with the sensors the furthest away, but I experience the same thing with sensor just 4 ft away & this has nothing to do with placement!

@sarahdea6​ Unfortunately a single system cannot have 2 Base Stations, it can only have one. But how many sensors of yours are disconnecting? Is it just one or multiple? And if it's multiple sensors, are they all located in the same area of your home?

It sounds like some type of interference is getting in the way between your Base Station and sensor(s). Interference can come from physical or wireless sources. Physical interference is caused by large, dense objects getting in the way of the Base Station and sensor(s.) I would look to see if there are any thick walls or heavy appliances between the devices, and if there are, move one of the devices so there is a more open path between them.

Wireless interference is caused by other wireless devices that are drowning out the signal of the SimpliSafe devices. This would be caused by more simple devices - like wireless weather stations, some baby monitors, or HAM radios. To see if wireless interference could be the cause, try turning off each wireless device one by one and see if your sensor(s) comes back online.

But if you are experiencing this issue with multiple sensors, this could be due to the Base Station's placement. In that case, I would try relocating it to a central area of your home. The Base Station should also be elevated at least 3 feet from the ground, and placed on a non-dense material like glass or wood; as putting it on a denser surface like a metal shelf or granite countertop can cause communication issues.

@cskipper3 What material is your bookcase made out of? We don't recommend placing the Base Station on a dense surface like metal - instead, we recommend putting it on a non-dense material like glass or wood. 

If your bookcase is not made out of wood, we would recommend moving the Base Station to another area of the room. 

It may also be that the Entry Sensor and Wireless Siren both have low batteries. It can help to swap out their batteries with new ones to see if that resolves the issue.