My system starts up the cameras about a few times a day, for no reason. How do I stop it?

@captain11​ Thanks. I've talked to support, and they first suggested power cycling the base station (unplug, unscrew the screw, open, take out a battery for 3min). That did not seem to change anything.

Then they said "The App bug that you're currently experiencing will be resolved by a firmware update that we are working on releasing".

I should add that these "Off to off" transitions, and "Away to away" (and "Home to Home"), all triggering cameras recording for a bit, are all blamed in the timeline on the app. If it matters, I use Android. And support confirmed that there is only one phone registered.

(only one phone registered because at least when I installed the system, it periodically logged you out ("for security"), and logging back in required an SMS. An SMS obviously only one phone can receive. And no, support said only one phone number can be added for SMS logins)

Hi Thomas! 

Sorry you are having this issue. We have already made improvements via Firmware updates to stop this from happening. If you are not on the latest firmware, please update your base. 
If you continue to have this issue, please contact our support team to resolve this for you (which may be via a replacement in some instances). https://spr.ly/61216SG5m6;

As for logins, you can set up more than 1 multi-factor authentication number. To do this, navigate to: 
- Menu
- Account Settings

- Multi-Factor authentication

- Login

- Set up a secondary user. 

Thanks, 
SimpliSafe Team