1 Message
Canceled, but getting notification to update payment info
I canceled the service several months ago, and it said I would receive a call. I never received the call. Know I am getting emails saying update my payment information.
1 Message
I canceled the service several months ago, and it said I would receive a call. I never received the call. Know I am getting emails saying update my payment information.
Official Solution
davey_d
Community Admin
•
5.7K Messages
5 months ago
Hi @larrynoles17 ,
I'm not sure what you mean - where did you receive that message that you would receive a call?
The way to cancel Monitoring Service is for you to give us a call at 800-548-9508, and then we'll verbally confirm your Safe Word passcode. The requested action is performed during that call. Shortly after, you should also receive a confirmation email to provide a written notice of the change in your account.
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