1 Message
Worthless system
I purchased the Simplisafe system less than a year ago. I followed the directions and it was working fine for a couple of months. Then, the cameras stopped working. I made numerous calls to customer service. I experience very long hold times and disconnections.
Technical support was no better , even passing me along to other techs. After doing every step, they still don't work. I even asked if I could pay for a tech to reinstall my system, I was told no. I have a unworking system, Simplisafe will not help. I will never recommend Simplisafe to anyone!
emily_s
Community Admin
•
3.4K Messages
4 months ago
Hi @ppresson,
I'm apologetic to hear this, this is certainly not the experience we want you to have. I've requested a callback from our escalated Support team regarding this. A senior agent will reach out to you ASAP to help get your camera back online, so please keep an ear out for their call.
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