‎Keypad does not turn on anymore | SimpliSafe Support Home
 
Bmcn915's profile

Wednesday, December 27th, 2023 11:44 AM

Keypad does not turn on anymore

My keypad stopped turning on. I replaced the batteries and no luck. The lights flash for a second but nothing. 

Community Admin

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3.4K Messages

11 months ago

@Bmcn915 If you haven't already, I would recommend resetting your Keypad by taking the following steps:

  1. Unmount your Keypad by sliding it up, and away from the bracket.
  2. Remove all of the batteries.
  3. Wait 5 minutes to allow the power to fully flush out.
  4. Reinsert the batteries.

After doing this, the Keypad should reboot and turn back on again.

1 Message

9 months ago

This worked - thank you!

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