‎Key pad flashing | SimpliSafe Support Home
 
Thedentist82 's profile

Sunday, September 17th, 2023 10:21 AM

Key pad flashing

Hi. My entry keypad is flashing off home away consistently after update. Battery out and exchange doesn’t solve the problem. What do I do?

Community Admin

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5.7K Messages

1 year ago

Hi @Thedentist82  ,

Is there something being shown on the Keypad itself? e.g. are you seeing just the logo show up, or do you get a "Keypad Out of Range" warning?

I would dry leaving a battery out for 2 minutes to fully shut it down, then reinsert and allow it to boot. That might kick it into booting up properly.

But if that doesn't work, you might want to give our Support team a shout so we can get you a replacement.

1 Message

My thoughts.  Keypad blinking is not the keypad, it is the base station causing it.  My first fix was to take the batteries Out of the base station (reset).  Worked for a while.  I have a motion sensor and camera monitoring the front door area.  So when you get home you go to the keypad to enter the pin.  You are being recorded on the camera.  This is what causes the key pad to random blink afterward.  If you go to the phone app and acknowledge the camera recording the keypad will stop random blinks.  You can also use the phone app to place the system in the "Home" mode before entering so the motion sensor/camera is not activated.  This is "My" fix, hope it works for you.......

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