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m0guy's profile

Wednesday, June 19th, 2024 11:51 AM

Allow more custom pins

I'm just setting up my Alarm system and found I can only have 4 pins.

Well I'm a family of 4 people, so that's 4 pins all gone before I think about neighbours, dog walkers etc.

How the hell do I allow more people to be able to arm and disarm my alarm?? AND no sharing a pin is not a solution!

Captain

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6.2K Messages

5 months ago

@m0guy First, welcome to the community.  More than 4 would be nice, and has been requested for years, but there are ways to  work around this. Do a search and you will see multiple threads with suggested solutions.  For our family, our kids (okay, grown adults) share one, two neighbors share one, the fire dept has one encrypted in the dispatch system so they don't have to axe down our front door if they come and that leaves one spare that we rotate, if necessary, to others.

Again, while it would be nice, there are many other things I would like SS to work on first before this.

6 Messages

I'm buying a security system to help protect the most expensive thing I've ever bought which in turn is protecting my other possessions, I shouldn't have to compromise on that security.

Sharing PIN codes is not a solution. Do you share your laptop password?, Netflix account? the pin code to your bank cards? NO so why share the PIN to your house.

If you share the PIN changing it becomes a real pain as now everyone whose legitimately shared needs to remember the new number, it's not going to be something everyone finds memorable.

What happens if someone else reshares the pin code now it's to a wider group. But your auditing of who's using the PINs is not valid to identify who unset the alarm.

Using the "Master Code" to unset (Giving you 5 PINs) is also not the answer, just like with a computer you don't login with Administrator account, instead you promote yourself to admin when needed and revert back.

If you do have to give out your PIN and you only have the master code you've suddenly given someone else FULL control of your alarm system.

You might as well put the number of a bit of paper above the control Pad..

Adding more pins is not difficult. Back in the '80's it might have been a memory issue restricting the number of pins but not today.

Key Fobs are just WRONG in all accounts. If I lose my keys with the Key Fob on them then anyone picking up those keys can disarm and enter my house without any further effort, totally negating the alarm system.

47 Messages

@captain11​ Shouldn't it be like a very simple code fix?   If it can accept 4, it could probably accept 99 without any sweat.   

I'm not a developer, so I could not be seeing something, but 4 is a very low number it seems, and does not really seem to be something that can't be resolved with one simple line of code (if that).  Unless for some reason they hard-coded 4 custom pins all over the place in the code set, and now it is a QA or hardware problem more than a coding problem. 

I see no technical reason for only 4 custom pins.  What am I missing? 

Also, since they started out as a rental/apartment model, perhaps they thought there would never be a need for more than 4 -- if they were only dealing with urban apartments?

(edited)

Captain

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6.2K Messages

@Pack​ As I said in my post, not agreeing with anyone it would be nice to have more than 4 pins, but, as I said before, there are many, many other things I would make a priority over this. Two examples would be official garage door sensors, full integrated in the SS3 software, and the ability for sensors to set off a full alarm in off mode as to be able to set off the alarm. (I have 3 basement windows that have not been opened in 36+ years and right now all I can do is set them to secret alerts.)

For me, at least, I have a workaround for the PINs, so, personally, I don't prioritize that over my two more important requests.  I do acknowledge your priorities are different and no less important.

(edited)

Community Admin

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3.4K Messages

5 months ago

Hi @m0guy, 

The SimpliSafe system currently allows for one Master PIN which allows you to disarm your system and control its settings, as well as 4 Custom PINs to disarm your system only. 

As Captain11 said, we have submitted a request to our devs to add more PINs to the system. And when we have any news from them we will let everyone know over in this thread.

1 Message

2 months ago

I need at least 12 PINs for my business. I can't switch over to your system until that is available and it is very disappointing to find this out after I bought the equipment.

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