5 Messages
Secret Alert Triggers Camera, but black "No Video" screen
Hi there.
I've noticed that when a secret alert is triggered, all my cameras begin recording as expected. However, my outdoor cameras always show the black "no video" screen. This behavior is only exhibited with secret alerts and has not been what I've experienced with the same cameras when detecting motion (they are working just fine in that regard). Both cameras are running firmware 1.18.23.5603
- I've done a connection test, indicating a good connection and upload speed.
- I've added all of my SimpliSafe cameras to a dedicated TP-Link wifi extender that is solely used for my SimpliSafe cameras (strong connection/upload speed).
- I've tried removing them from that wifi and using them directly connected to my main router (Also indicating strong connection/upload speed).
- I've tried resetting the cameras, then adding them back to the wifi/SimpliSafe app, and hard rebooting them by removing their batteries.
@davey_d @harriet_c @alexandria_c
Any idea what causes this?
emily_s
Community Admin
•
3.4K Messages
2 years ago
Hi @TMark,
Thank you for reporting this. Our engineers are currently investigating similar cases like this, so I've added this to their on-going ticket. Someone will reach out to you soon to further investigate why this is happening and how to resolve it.
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faithallways
1 Message
2 months ago
Did you ever figure out why it happens? Mines is doing the same thing
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moore3728
1 Message
2 days ago
My outdoor cameras have started doing the same thing. I have audio but no video, only black screen. We pay for recording only and seems like thus is a software glitch. Also having trouble getting cameras to charge with provided power cords.
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