‎Outdoor camera records only 17-20 seconds | SimpliSafe Support Home
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jasonhurd25's profile
jasonhurd25

3 Messages

Friday, March 8th, 2024 2:10 PM

Outdoor camera records only 17-20 seconds

We have 3 outdoor cameras all set to record any motion. Not one of them records longer than 20 seconds even though the motion is on going. My car was hit & the camera missed the entire event. What am I paying for??? A security system????? Not hardly. 

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Updated 

25 days ago

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emily_s

Community Admin

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3.4K Messages

9 months ago

Hi @jasonhurd25, 

I am terribly sorry to hear about this. When the Outdoor Camera stops recording motion after a few seconds, it usually means that the camera is having a problem maintaining a consistent Wi-Fi connection.

I've escalated your case to our Specialist team. A Senior Specialist will reach out to you soon to make sure you're taken care of, so keep an ear out for their call.

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jasonhurd25

3 Messages

@emily_s​ received an email from the CEO's assistant and replied and asked for a  call back a week ago. Never received a return call. We have other cameras that have no issues with wifi yet our simplisafe cam only records for 17-20 seconds. Our Ring floodlight cam has no connectivity issues and is in close proximity to the simplisafe camera and records with no issues. None of the 3 simplisafe outdoor cams have never recorded longer than 20 seconds. 

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8 months ago

Dadof2Boyz

1 Message

7 months ago

I have 3 of the outdoor cameras and they constantly do the same thing. 17 seconds of recording. I bought them for security and feel less secure. My internet connection is excellent so I know it's not that. What's up with these cameras?

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courtneymadison1117

1 Message

2 months ago

I’m having the same issue with the cameras only recording 13-17 seconds. I know it isn’t the WiFi due to the cameras saying that they are in good range. I also have other cameras that records longer this simplisafe. I definitely don’t feel secure with these cameras. I had something happened to my car last night and not a single bit of it was recorded. 

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simplisafe_admin

Community Admin

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742 Messages

@courtneymadison1117 I am sorry to hear about this. I have sent your case details to our escalated Support team to look into. A senior specialist will contact you soon to help.

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2 months ago

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tedstclair

1 Message

27 days ago

Exact same thing on our cameras as well. Connectivity is not an issue! 

We are also missing critical video history... the whole point of having it in the first place!

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simplisafe_admin

Community Admin

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742 Messages

@tedstclair The Outdoor Camera relies on both its connection to your WiFi network and Base Station to function. The Base Station communicates with the Outdoor Camera to wake up and record, but its WiFi connection allows it to record the video. 

 

If the Outdoor Camera only records a few seconds of motion, despite there still being movement in its field of view, it could be that the camera is having a hard time maintaining its WiFi connection. We would recommend using our in-app Connection Check tool to troubleshoot this. This will provide additional troubleshooting steps to strengthen your cameras' connection to your network. 

 

It can also help to look at the placement of the Base Station and move it a little closer to your cameras.

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25 days ago

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