Outdoor Camera Not Recording

Hi @jmc, 

This issue is a bit different from what users in the original thread are experiencing, so I've gone ahead and turned your comment into its own post. I see that you've already been in contact with our Support team, and after resetting your camera it started recording. If this issue comes up again, please let me know!

@emily_s I believe I have the same issue. I noticed three of my five outdoors cameras stopped reliably recording events as well. I can see the blue lighting flashing when there is motion in front of the camera. Those three are connected to solar panels and fully charged. My other two cameras are wired directly to an outlet. I removed the three cameras, then reset and reinstalled them. They continue to not reliably record events. My cameras and base station are on the latest updates.

This same problem happened to both of my outdoor cameras.  It started for both at the same time, over a week ago.  The connection is fine, and I can view the live stream just fine.  They just stopped recognizing/waking up for motion events, despite the motion alerts being on.

Good connection, latest outdoor camera firmware, latest base station firmware.

In fact, I can even say that it must be that the cameras are not waking up at all... not that the notification is missing.  I've been having contractors over this past week, so if the cameras were waking up for motion, the batteries would have died days ago.  They still have decent battery life left.

We have the same issue on two cameras.  One will not wake up to record motion even though the blue lights flashes when motion is detected.  The second camera will record motion but not process an alert.  Both have been power cycled, reset, reinstalled, and connectivity checks are all very good.  Livestream works without issue.  Issues started this past weekend.  System is <1 month old.

I seem to be having this issue too. I can see the blue light flashing on my outdoor camera when there is motion, but no recording for notification.

I have tried resetting the camera and checked the connectivity and it is good. So not a problem on my end, something wrong with the hardware. 

Seems like these cameras have caused more problems than they are worth especially since they now don’t provide any security. 

I have same issue with two cameras and tried all the fixes above and nothing worked. Connection is fine.  Support no help. 

I have the same issue. My 2 outdoor cameras just won't record or store anything, I don't get notifications either. My doorbell and indoor cameras record fine.

However, when I press the record button or the storage button the all says "unlock recordwd storage" when I click the "learn more" button it takes me to a page that then says "you have enough cameras on this plan to record, no need to upgrade". It won't let me do anything else from this page.

When I look at my plans, it shows I have Fast Protect, with 30 Days of storage. 

I wonder if the last update had something to do with this?!? Mine aren't working now either. I can stand in front of the camera and the blue light flashes ands the spotlight comes on but no recording. My wifi is fine and close to the camera. 

We’re having the same issue and by the looks of this thread, it’s an issue MANY people are having. We paid far too much into this system to have it rendered useless other than to tell us motion occurred. 

we pay for the subscription $29.99 and haven’t seen a recorded video, other than if we trigger it ourselves on the desktop site. 

I called support and was transferred twice. They told me my cameras looked to be working “perfectly fine” WHILE also confirming they had no idea why they don’t record when triggered by motion. 

one of cameras is a month old, so I assumed the doorbell wasn’t getting enough signal. We had our internet upgraded with mesh boosters located right inside the door so there’s no way it’s a connection issue. 

When we did this, we had to reset both cameras and it still won’t record on its own. 

support said someone could call me back on 3-5 days. WTH!?!? 

last week a solicitor walked up, and put his back to the camera so I couldn’t see when viewing live. This is a dangerous game you’re playing. Your system is FLAWED, this thread is proof you’ve known about it for at least a YEAR and you need to FIX IT or refund us ALL 😡😡😡