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svkthakur's profile
svkthakur

3 Messages

Tuesday, May 21st, 2024 4:22 AM

New Wireless Outdoor Camera not connecting to WiFi

Hi,

I recently got 3 new wireless outdoor cameras. But they dont connect to the wifi at all.

As soon as it reaches the step of trying to connect to wifi, it fails.

I was on call with tech support for roughly 2 hours and we did the basic steps; remove the battery, press and hold the back button to reset it and try again. Nothing worked. A lot of online forums have this similar issue.

They sent 3 new replacement cameras and they have the same issue. Will not connect to the wifi. 

FYI I am trying to connect to a 2.4 GHz ATT network. I also have a doorbell connected and that works just fine. I even tried using my phone hotspot but that failed too.

Help!

Thanks!

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Updated 

1 month ago

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emily_s

Community Admin

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3.4K Messages

6 months ago

Hi @svkthakur, 

I'm sorry to hear about all of this trouble! Where are your Outdoor Cameras currently located? If you haven't tried this already, I would recommend bringing them inside, about 5-10 feet away from your router, and then attempt to connect them to your Wi-Fi network again. Sometimes shortening the range between the camera and router can help the initial connection. 

I would also recommend rebooting your Wi-Fi router by unplugging it for 30-60 seconds and then plug it back in. This should help refresh the cameras' connection.

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svkthakur

3 Messages

Thank you for your response. 

Like I said I have done all the basic steps. Rebooting anything doesn't help. 

The cameras are in my hand 1 inch away from the base station and a feet away from the router.

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6 months ago

0

svkthakur

3 Messages

Yes. No VPN no firewall. Connecting on guest WPA2 only which is only 2.4 Ghz and not both 2.4 and 5.

I have 2 SSID. Say one is X which is 2.4 and 5 GHz. I have another one X-2.4 which is only 2.4. I am connecting on X-2.4 and it doesn't connect. 

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6 months ago

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emily_s

Community Admin

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3.4K Messages

@svkthakur​ I've sent your case details over to our escalated Support team. A senior specialist will be in touch soon to help troubleshoot your cameras with you in real time. Keep an ear out for their call!

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6 months ago

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jjbaxfam

1 Message

1 month ago

I am having the same issue. Is there any update?

1

simplisafe_admin

Community Admin

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742 Messages

@jjbaxfam If the Outdoor Camera isn't connecting to your network during setup, the first thing we would want to check is your network's settings. The Can't Connect Camera to Wi-Fi During Setup article in our Help Center will guide you through those requirements to help your camera connect to your network.

 

We would also recommend resetting your Wi-Fi router to refresh its connections. To do this, unplug the router for 60 seconds and then plug it back in.

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1 month ago

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