3 Messages
New Wireless Outdoor Camera not connecting to WiFi
Hi,
I recently got 3 new wireless outdoor cameras. But they dont connect to the wifi at all.
As soon as it reaches the step of trying to connect to wifi, it fails.
I was on call with tech support for roughly 2 hours and we did the basic steps; remove the battery, press and hold the back button to reset it and try again. Nothing worked. A lot of online forums have this similar issue.
They sent 3 new replacement cameras and they have the same issue. Will not connect to the wifi.
FYI I am trying to connect to a 2.4 GHz ATT network. I also have a doorbell connected and that works just fine. I even tried using my phone hotspot but that failed too.
Help!
Thanks!
emily_s
Community Admin
•
3.4K Messages
1 year ago
Hi @svkthakur,
I'm sorry to hear about all of this trouble! Where are your Outdoor Cameras currently located? If you haven't tried this already, I would recommend bringing them inside, about 5-10 feet away from your router, and then attempt to connect them to your Wi-Fi network again. Sometimes shortening the range between the camera and router can help the initial connection.
I would also recommend rebooting your Wi-Fi router by unplugging it for 30-60 seconds and then plug it back in. This should help refresh the cameras' connection.
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jjbaxfam
1 Message
10 months ago
I am having the same issue. Is there any update?
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tahaahmad
1 Message
2 months ago
I wish I could burn my new system!
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cameroncunningham
1 Message
3 days ago
Absolutely sick of simplisafe at the moment, original outdoor camera disconnected from WiFi and thought it was camera that was problem, couple months later video doorbell totally stops working. Both only 3yr old. Bit the bullet and bought series 2 outdoor camera and despite trying for several days now on different networks and rebooting / resetting everything will not connect to wifi saying wifi offline even though base station and everything else in house connected. Will not be updating anything else and now looking for alternative system
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