Indoor Camera not Recording

@emily_s​ 
I am having the same problem. I have my indoor camera pointed outside to see who comes into my house (the camera is outside). I can't get it to record any movement outside, despite moving the camera, router, resetting everything, opening all the privacy shutters, buying an internet booster... nothing will make it record any movement. 

I just walked home and entered my house right in front of the camera and it didn't notice me or record me. I am definitely canceling my service when the free trial of Fast Protect is up. What is the point if it won't even record someone entering my house?!

@teewordy​ Is Motion Detection enabled for your camera? If this setting is turned off, your camera will not record or send you any notifications when it senses motion. You can check this in the SimpliSafe mobile app by going to My System > Camera Settings > select [your SimpliCam] > Motion Detection. From there, make sure that Motion Events and Motion Notifications are on.

Yes, of course, those are both on, and set to high. I verified my Wi-Fi channel is 2.4ghz and the connection check says the conditions are good. I don't know what else to do.

@bridge2u​ Has anything changed with the placement of this camera? And is it looking out a window? The SimpliCam's passive infrared motion sensor cannot see through glass, so if it is looking out a window it will have a hard time recording any motion. 

I would also check the camera's settings in the SimpliSafe mobile app to ensure that the Motion Events setting is turned on. To do this, go to My System > Camera Settings > select [your camera] > Motion Detection > toggle Motion Events on if it is not already. 

@teewordy​ I've gone ahead and escalated your case to our Specialist team. A senior agent will reach out to you soon to help, so please keep an ear out for their call.