‎Doorbell ring triggers message about Panic Button Installation | SimpliSafe Support Home
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chrismurray92's profile
chrismurray92

2 Messages

Tuesday, January 14th, 2025

Doorbell ring triggers message about Panic Button Installation

Every time someone rings the doorbell on our SimpliSafe doorbell/camera, my phone starts talking and gives suggestions for how/where to install a panic button.  Our panic buttons are both installed and the system says their status is OK.  So, that message isn't useful.

Anyone know how to stop that message from playing whenever the doorbell is pressed? It's very confusing when it happens and I'm opening the door to talk to someone.  Thanks.

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1 day ago

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Official Solution

simplisafe_admin

Community Admin

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1.6K Messages

7 months ago

@chrismurray92 try deleting and then reinstalling the SimpliSafe app on your phone. If that does not resolve the issue, reset the Video Doorbell. You can find steps to reset the device in the How to Reset the Video Doorbell Pro article in the Help Center.

 

If neither of the above help resolve this, please let us know.

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chrismurray92

2 Messages

Thanks, deleting and reinstalling the SimpliSafe app resolved the problem!

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7 months ago

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digigirlfl

2 Messages

This just started happening to me out of the blue.

I know uninstall & reinstall is said to fix it - but can it not be determined why this randomly started? Like - what triggered it?

Its not my device (as others have it happen as far as a year ago and are surely on different phone models than me). I didn't change anything.

Its quite annoying.

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4 days ago

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simplisafe_admin

Community Admin

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1.6K Messages

@digigirlfl This rare issue seems to have come out of one of our app updates. But yes, to resolve this issue please update your SimpliSafe® app to the latest version, and then be sure to delete and redownload the app.

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4 days ago

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jonezhouse

1 Message

1 day ago

Mine was acting the same exact way. I uninstalled the app and then installed it back which solved the problem. Thanks.

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