Cameras will not work if wifi disrupted

wifi connection has not been an issue except last summer when in Colorado and for some reason the wifi went out and the base station did not reconnect so we lost our security system for the rest of the summer as could not get home to reset base station and your support said there was no way to reset it remotely.  When away the only thing connected to wifi is the simplisafe system so a guest wi fi makes no sense.  Not sure why the reluctance by simplisafe to have the ability to hard wire connect base station to internet router so this is not an issue.  Ring has this ability.  A security system for when gone for lengthy times should be able to be reset remotely or hard wired otherwise the security system is worthless.

@lance843​ 

thanks but makes no sense to be a router or provider issue as we have had internet go out before and everything reconnects including simplisafe but this time while we were gone it did not reconnect making the system worthless. The cell service issue does nothing to fix the issue per simplisafe tech as that will not work the cameras. A hard wire from base to router is an easy fix it only takes a plug in the base station like ring has. If this happens when gone for a lengthy time it makes the service worthless