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Monday, October 7th, 2024 8:23 PM
how do i change phone number
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Community Admin
•
739 Messages
2 months ago
@jrwolfinger Are you trying to update your phone number for Multi-Factor Authentication, SMS notifications, or both?
To update your phone number for Multi-Factor Authentication:
1. Open the SimpliSafe mobile app
2. Select the three-bar menu in the upper left corner
3. Select Account Settings
4. Multi-factor Authentication
5. The app will then prompt you to log into your account again. Then, you can add a new phone number
But if you want to update the phone number for SMS notifications:
2. Select My System
3. Choose Alerts & Notifications, then SMS Notifications
4. Select the field with your old phone number, and then you can update it with the new number
how do I return an item
@jerefp We have a 60-day return policy. If you would like to return a SimpliSafe device, please contact our Support team. They will be able to begin the return process and email you a return label.
2 days ago
It won’t let you change a phone number following these steps. The old phone number I’m trying to change is prefilled and can’t be edited, so I’m unable to receive a code via text message.
simplisafe_admin
Community Admin
•
739 Messages
2 months ago
@jrwolfinger Are you trying to update your phone number for Multi-Factor Authentication, SMS notifications, or both?
To update your phone number for Multi-Factor Authentication:
1. Open the SimpliSafe mobile app
2. Select the three-bar menu in the upper left corner
3. Select Account Settings
4. Multi-factor Authentication
5. The app will then prompt you to log into your account again. Then, you can add a new phone number
But if you want to update the phone number for SMS notifications:
1. Open the SimpliSafe mobile app
2. Select My System
3. Choose Alerts & Notifications, then SMS Notifications
4. Select the field with your old phone number, and then you can update it with the new number
2
0
thrasherpatrick
1 Message
2 days ago
It won’t let you change a phone number following these steps. The old phone number I’m trying to change is prefilled and can’t be edited, so I’m unable to receive a code via text message.
0
0