7 Messages
Device settings and overview status doesn’t update
Hi,
Ever since the most recent 2 base station updates, my iOS app’s Device settings and overview status “pull down” hardly ever updates- even after it supposedly finishes ( takes an unusually long time now) it still displays the old status updated time.
We have a cat that’s prone to escape, and seeing if any door sensors are opened ( such as garage door) are vital to me, to be sure she doesn’t sneak out when I come home and open the door ( yeah, I know… but sometimes she sneaks into the garage through another door, when we move trash or recycling into the garage).
It randomly also says “ base station busy”, “ base station updated ( keypad shows it’s up to date”.
Anyone else experiencing this, and any workaround?
BTW, I’ve already:
- taken the base station down, complete to battery removal
- checked the app for updates
- verified good WiFi strength
- reviewed my professional firewall and network for issues or flow blocks, as well as my DNS provider flows.
Thanks!
simplisafe_admin
Community Admin
•
1.3K Messages
2 days ago
@stevenhvogel Thank you for listing out the troubleshooting steps you have taken, as we would have recommended some of the things that you already tried!
As a first troubleshooting step, try deleting the SimpliSafe app from your phone and then download it again. But if the error persists, we would then want to investigate the Base Station's placement and the environment around it.
Is the Base Station close to other electronics that output a wireless signal - like a Wi-Fi router or television? If it is, try moving the Base Station so it is at least 5 feet away from the device. You should also make sure that the Base Station is in open air, as placing it in a cabinet or closet can impact its connection to other SimpliSafe devices (and the mobile app). For more details, see the Where Should I Place My Base Station article in the Help Center.
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