Need Multiple Base Stations??

Hi @ajask,

The Base Station is the brain of the whole system, so there can be only one per system.

Though your SimpliSafe sensors should be able to communicate at around 800ft over open air. In a typical home situation, with walls and other obstructions, we would recommend keeping your sensors at half that distance for best performance. But they should definitely be able to reach your Base Station at only 100ft! Are you seeing "Not Responding" errors for each of those sensors? There might be severe interference that is preventing the signal from going through.

Interference can be caused by dense physical objects, literally blocking the signal. That could be brick or stucco walls, metal siding, heavy appliances, etc. If you have your Base Station sitting on top of a fridge, inside a cabinet, or on a wire shelf, all of that could potentially be a problem.

Interference could also come from other wireless signals drowning out the SimpliSafe one. The system uses a very low frequency radio, so you're looking for simpler devices like remote controlled garage door openers and wireless weather stations.

For more tips, follow the steps on our Help Center page here. Or contact our Support team for more in-depth troubleshooting.

@Ajask we have the same problem. And alarm just went off and it didn’t wake me up. Our smart lock was malfunctioning so I moved the base station to the back of the house. Now it isn’t audible and I’m sure devices will be not able to communicate. Having two base stations with one as primary or an extender just makes sense. Our house is about 3K not 5K but its is a long rectangle. 

The keypad should 100% have a light on it… indicating if the alarm is on or off. I shouldn’t have to look at the base station to know if my alarm is on, especially since we enter the home from multiple doors (front door, garage door, back door) but I can only have 1 base station. So how am I supposed to know from the mudroom if the alarm is on when the base station is by the front door…. i need to literally open the door to see if the alarm triggers. 

There must be a better way!

Come on SimpliSafe , get on this , ASUS can link routers , why is this a problem ? Maybe you should consider an IPO and go public ! Or maybe ASUS should buy you ................. Because in this day and age this is not an insurmountable problem , it just needs some capital. 

I agree, @brightstar1959 

I have two base stations, used to test RF to my 5 OD cameras. Mine is not such a large house, but all brick, typical 3 BR rancher. Plaster ID walls.

One base was pathetic to wake up the OD version 1 cameras, probably exactly the same as V2 cameras without the ugly voice enhancer, lol.

In my testing and to get the cameras to open live view I'd probably have to have 3 linked base stations, perhaps 4.

Almost a base per camera.

And I agree, bases station could be configured to be added just like a sensor.

Inside RF is sufficient with one base for 35 sensors. So far.

It's the major investment in their crap OD cameras & doorbells for that matter, though they are a little better and require no RF.

IMHO and for my home construction 🏗️ 🚧.😉😁

I do have other brand OD cameras that do work, no RF, no batteries and open in one or two seconds outside the same walls.

RF wake signals was a very bad mistake in design.

Since I cannot have two stations linked and I have tried multiple placements over the last 5 years I have been using them (was trying to hold out for a firmware update for this), I have made the decision to drop them and find a real security company who cares about their customers safety. However, trying to cancel your account is like dealing with any other annoying big company as you have to call and speak to their retention specialists. Has been difficult, which is exactly why I changed my card number and just quit paying them. They have been hammering me with emails about updating my payment info or my account will be cancelled. Still waiting on them to cancel the account. I guess since it's prepaid, they are just waiting till the end of the billing cycle. 

SimpliSafe, if you even read these, you need to heed your customer's suggestions and implement this feature before you get boycotted and go bankrupt. 

Hi, we are likely doing the same in a few weeks.

This is a low end product. The difference in monitoring cost is negligible.  Having real technicians is worth the difference. This is really a get what you pay for product.  I goofed.

I agree with everything mentioned above, SimpliSafe was a lot of hype and not a lot of delivery. My smart locks constantly lose connection while being less than 40ft from base station, cameras constantly show offline even though they are not. The wake signals on the cameras are awful and constantly fail to load prompting a 5-6 retry button spam to get the damn camera awake (both indoor, outdoor cameras and doorbell all have daily drops). This came in handy when one of the delivery guys backed into my garage door and dented it (cameras stopped recording after 15 secs during the delivery period and missed the impact 👍). The sensors, buttons, smoke alarms and CO detectors themselves I actually like and have experienced accurate responses and good battery life+range. My most major critique is not being able to add a second base station to create a mesh like system for homes that aren’t shaped in SimpliSafe’s perfect circle of a home design that this system is for. Needs more options for alarm settings and who receives notifications for exactly what triggers, specific pins for specific smart locks. The app is semi slow compared to competitors and should auto update more frequently when changing settings to prevent delays and disconnects during longer device setups like the locks. Good luck setting up the locks, if you get an error on the final calibration don’t hit retry because that link doesn’t work, just start from scratch and pray. The lack of fine security settings in the app is frustrating. The cameras are a huge let down and the fact that my smart locks constantly lose/can’t maintain consistent communication within 30ft line of sight of the base station through 1 glass window and a hollow core wood door is ridonculous. I like getting notifications from the cameras but the people vs all motion detection is heavily lacking, detection range is not great at night when I want it to be watching out, it’s nice that you can’t set a timeframe for the cameras to detect or not detect motion during the day, when people walk by all day and the cameras send me 200+ motion alerts per day on the lowest sensitivity, it’s a real joy that maybe 1/200 of those could be someone at my door, a flag blowing in the wind or someone walking down the street. Love my outdoor cam that shows offline despite multiple resets, deletes from app, different batteries, different locations, etc despite being 3ft away from a router through a wood wall (whole house is wood construction) (oh and if you have mesh WiFi it’s going to be a daily gamble on if the cams stay connected even when WiFi system is in access point mode). Cameras have no option for minimum recording length which is awesome when the footage ends mid-event!! Unfortunately the reps from SS on these forums just regurgitate the same basic trouble shooting steps that one google search and a 10yr old with YouTube could figure out and normally to no evail. Engineers must be making $.20 an hour with the amount of time it’s taken to get simple improvements and fixes. Really sucks when you are $2k+ and 4 years into a system that has shown minimal improvements and poor WiFi device testing before releasing to the public. So no, I would not recommend SimpliSafe, they don’t heed their long time customers simple tech suggestions that have sat in these forums for years unaddressed and the few improvements come at the turn of every century or two it feels like 🤷‍♂️. Best of luck SimpliSafe, it’s been quite the rollercoaster and man did I really want to like it. (No homekit or Google integrations in 2025 for a security system designed for the average tech home is laughable btw, especially when the app is so slow). Hire some new designers and programmers or some of your customers (anyone of us in this forum) with these issues for cripes sake. Y’all need to lock in and get back to what made your system great 5 years ago. It was cutting edge and was reliable. Introduction of lacking cameras, doorbells and smart locks screwed the system’s reputation IMHO. Best luck SimpliSafe and feel free to email me, I’d love to see you get better for the customers sake.