3 Messages
Keypad - no option to clear alerts??
Hi all,
On the keypad, when you press to display alert details, there has always been an "X" option as a right-press, to clear the alert.
After the latest keypad update, that option is gone! When clicking into an alert, there is only "back" or a down-click if there's more than one.
There seems to be no way to clear an alert at all -- from the keypad, or the app. (The app displays a little info bar, but you can't clear from it.)
I can see of course where this would, in theory, push users into remedying the alert. But now, whether it's a low battery you have to order or something else benign, the base station will continually announce them every time we arm and disarm.
Does anyone know if this was a deliberate feature removal?
And where to put in a request to add it back?
Thanks for any help!
B
Official Solution
emily_s
Community Admin
•
3.4K Messages
2 years ago
Hi @Bmuse,
This was an intentional change made to be UL985 compliant. Now, notifications received if a Entry, Motion, or Glassbreak Sensor is offline or if its battery is low cannot be cleared from the Keypad or app until the issue has been resolved.
(edited)
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bkdsherrod
1 Message
1 year ago
For a group of such highly educated I.T. professionals, you sure make your share of stupid software mods. Why on earth, would you eliminate the ability to clear errors on the keypad remote? I just got a low bat warning on a door sensor, replaced battery, and I still get the warning, with no easy quick way to clear it. So I removed the sensor from the system and then re-added to the system ....and wallah fixed! thats great if all I have to do all day is to interact with my alarm system....BUT I HAVE OTHER THINGS TO DO IN MY DAY. Please fix this short-sighted glitch!
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wileekaliote
1 Message
1 year ago
This is a bit ridiculous. Within 12 hrs of doing the update all 4 of my motion sensors flagged with a connection error. They are all 4 working fine now per the app and I verified in test mode but the keypad still shows the 4 errors and I can't clear them. Above says fixing the issue should clear the errors but in my case the devices are working fine (< 1 year on the batteries) and the error still exist on the keypad only. Repeat, I never received these errors before the update I made last evening and so far, only the motion sensors are showing up as a problem.
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stevekipp1523
1 Message
11 months ago
This is the same problem that I have had for more than a year! Alarms need to be cleared from the keypad. What is it that you do not seem to be able to understand? FIX THE DAMN PROBLEM!
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Kev_C
1 Message
8 months ago
This is ridiculous and makes replacing batteries a real pain because the errors don’t clear!!!!! And we have to keep doing this over and over again!!!!! Fix it
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frogonly
2 Messages
12 days ago
Please stop making excuses and leaving all the trouble to the user!
This issue can be easily resolved with a software update. Once the user resolves the hardware issue (e.g., replace the battery) and the system reflects the resolution (e.g., an entry sensor changes from offline to closed or open), the error message should automatically be removed.
After the system detects that the user's hardware is functioning normally, it fails to automatically cancel the entry sensor error message and does not provide the user with a way to cancel the error message. Instead, it requires the user to remove and reinstall the device or reset/restart the base station. This is irresponsible.
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frogonly
2 Messages
12 days ago
Please stop making excuses and leaving all the hassle to the user. The current issue can be easily resolved with a software update. When the user resolves the hardware issue (e.g., replacing the battery) and the system reflects the resolution (e.g., the entry sensor changes from offline to closed or open), the system should automatically cancel the error message.
After the system detects that the user's hardware is functioning normally, it does not automatically cancel the entry sensor error message, nor does it provide the user with a way to cancel the error message. Instead, it requires the user to remove and reinstall the device or reset/restart the base station. This is irresponsible.
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