‎Devices dropping off line | SimpliSafe Support Home
 
randybrown2017's profile

2 Messages

Friday, April 25th, 2025

Devices dropping off line

My devices started dropping off line in the middle of the night a couple of weeks ago.  I removed and added them back in and encountered the same issue.

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Community Admin

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1.5K Messages

3 months ago

@randybrown2017 It sounds like you may have been experiencing this known issue. To resolve it, please update your Base Station and power cycle any sensors displaying an Offline or Out of Range error by removing their batteries for 1-2 seconds.

4 Messages

My base station was bad. Very difficult to get SimpliSafe to replace it

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