Product Support
Getting Started
Using Your System
Account & Billing
Community
Login
All
Inside the box of the Video Doorbell Pro you’ll find a vertical angle bracket to help adjust the angle of your Video Doorbell Pro by 10 degrees. If you need a horizontal adjustment to the angle of your Video Doorbell Pro, reach out to our support team for assistance. They can send you a doorbell ang
Install / Set Up Help
Help Center Article
•
Video Doorbell Pro
When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power.If your Video Doorbell Pro has power and is respon
Troubleshoot an Issue
OverviewThe Chime Connector is a useful part of the Video Doorbell Pro’s setup. It helps to prevent the Video Doorbell Pro from producing a constant buzzing sound, or from not sounding at all when its button is pressed. If you do not have a Chime Connector, contact our Support team and they will sen
The Chime Connector is an additional device to make sure enough power is sent to the Video Doorbell Pro.A Chime Connector may be necessary if:The Video Doorbell Pro doesn’t ring your chime, but the livestream video and other features still work.You hear constant buzzing from the mechanical doorbell’
The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.A short l
Wi-Fi Troubleshooting
Please follow the steps below to troubleshoot being unable to livestream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tabl
OverviewAll OhmKats feature a patented OTPT (One Touch Power Test) technology that allows you to self test them for their full operational capability. TroubleshootingWhile the Ohmkat Power Supply is plugged in, a Amber light will illuminate on the adaptor to indicate power. Remove the OhmKat wires f
Errors / Warnings
OhmKat
