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How Does the Smoke Detector Respond During an Alarm

When the Smoke Detector detects particulate consistent with smoke, it will sound the alarm to notify you of the potential hazard. After the alarm has sounded two things will happen at once, depending on your monitoring plan. The first Primary Contact will receive a Push Notification, and also a phon

Install / Set Up Help

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Smoke Detectors

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App: Open the SimpliSafe®

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Product Support

Tampering Detected Error

You may encounter a constant yellow light that is not accompanied by a chirp on your Smoke Detector, accompanied by the app error “Tampering Detected”. This is an indication that the Smoke is not fully attached to its bracket, and needs to be adjusted within its bracket to clear the error. When plac

Troubleshoot an Issue

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Smoke Detectors

Testing the Smoke Detector

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste

Troubleshoot an Issue

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Smoke Detectors

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Smoke Detector Installation Guide

The Smoke Detector alerts you at the first signs of smoke. Use this guide to install your Gen 3 SimpliSafe Smoke Detector.

Install / Set Up Help

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Smoke Detectors

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How To Replace Smoke Detector Battery

The Smoke Detector takes a single Panasonic CR-123A Lithium 3V battery and has a life expectancy between 3-5 years depending on usage. To change your Smoke Detector battery, twist it off its bracket and open the back panel. Then, replace the lithium battery and put the device back in place.

Battery / Power

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Smoke Detectors

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Preventing False Alarms From the Smoke Detector

SimpliSafe's Smoke Detectors use photoelectric sensors, meaning they detect smoke through the distortion of a light beam inside the detector. Photoelectric smoke detectors will detect smoke faster than other detector types but can occasionally result in a false alarm. False alarms often occur when t

Errors / Warnings

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Smoke Detectors