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If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras
Wi-Fi Troubleshooting
Help Center Article
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Cameras
What It MeansIf you see a low battery warning on your Outdoor Camera or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor Camera’s BatteryTo remove this error on the Outdoor Cam
Errors / Warnings
Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription with recordings and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON wi
Troubleshoot an Issue
Please follow the steps below to troubleshoot being unable to live stream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tab
Our Cameras have a wide field of view to maximise coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality.For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video
When connected to a continuous power source, the Outdoor Camera and Smart Alarm Wireless Indoor Security Camera can enter performance mode.When performance mode is enabled for a camera, the camera will remain awake allowing for faster live streams versus battery power. This feature is available to t
Features / Settings
This error can occur within the SimpliSafe® Mobile App when the camera has been partially removed from the Base Station but failed to fully remove itself from the mobile app.As a first step, we recommend tapping on Finish Setup and see if it allows that camera to connect. If that step fails, the bes
