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Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

Features / Settings

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Base Station

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Keypad Installation Guide

Overview Your Keypad may be small, but it has a big job - arming and disarming your SimpliSafe® system and controlling all of your devices. You'll use your Keypad to set your entry and exit delay, siren volume, and more. The Panic Button on top can be used to signal an alarm when under duress but is

Install / Set Up Help

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Keypad

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Installing a Replacement Keypad

In the event you ever need to install a replacement Keypad to your existing system, you can follow the steps in the guided flow below. The steps will vary depending on if you already have a Keypad, access to the SimpliSafe mobile or web app, or none of these. Installing a Replacement Keypad for my S

Install / Set Up Help

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Keypad

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App: Open the SimpliSafe®

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Product Support

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What Is The Red Button On The Top Of The Keypad?

The red button on the top of the Keypad is designed to be a Panic Button for your system. If you press and hold the button for 2 seconds, it will alert our monitoring centre of an emergency who will then follow alarm protocol to request dispatch to your location. If you wish to disable this feature,

Features / Settings

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Keypad

Testing the Keypad

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

Troubleshoot an Issue

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Keypad

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Keypad Not Powering On After A Power Cycle

The Keypad takes four (4) AA batteries, which have a life expectancy of 8-12 months depending on your usage and placement of the Keypad. Your system should alert you that the Keypad has low batteries, so you’ll have ample time to change them out. In the event that you notice that your Keypad isn’t p

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Keypad