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Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

Features / Settings

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Base Station

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How to Change the Base Station Siren Duration

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad or Web App. SimpliSafe® Mobile A

Features / Settings

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Base Station

Testing the Keypad

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

Troubleshoot an Issue

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Keypad

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Installing a Replacement Keypad

In the event you ever need to install a replacement Keypad to your existing system, you can follow the steps in the guided flow below. The steps will vary depending on if you already have a Keypad, access to the SimpliSafe mobile or web app, or none of these. Installing a Replacement Keypad for my S

Install / Set Up Help

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Keypad

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How To Replace Keypad Batteries

The Keypad takes four (4) AA Alkaline batteries and has a life expectancy between 8-12 months depending on placement and usage. We recommend using standard AA batteries, and not rechargeable ones to ensure that your Keypad is adequately powered. To change your Keypad batteries, slide the device off

Battery / Power

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Keypad

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Keypad Installation Guide

Overview Your Keypad may be small, but it has a big job - arming and disarming your SimpliSafe® system and controlling all of your devices. You'll use your Keypad to set your entry and exit delay, siren volume, and more. The Panic Button on top can be used to signal an alarm when under duress but is

Install / Set Up Help

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Keypad

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App: Open the SimpliSafe®

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Product Support