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How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

Testing the Keypad

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

Troubleshoot an Issue

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Keypad

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Error: Keypad Out of Range

The error “Keypad Out of Range” is a message that appears on your Keypad whenever the device is not communicating with the Base Station. There are two primary reasons that the error will happen. You can scroll through the article to the section that applies to you, or you can use the anchor links be

Errors / Warnings

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Keypad

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Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

Features / Settings

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Base Station

Keypad Not Powering On After A Power Cycle

The Keypad takes four (4) AA Duracell batteries, which have a life expectancy of 8-12 months depending on your usage and placement of the Keypad. Your system should alert you that the Keypad has low batteries, so you’ll have ample time to change them out. In the event that you notice that your Keypa

Troubleshoot an Issue

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Keypad

What Is The Red Button On The Top Of The Keypad?

The red button on the top of the Keypad is designed to be a Panic Button for your system. If you press and hold the button for 2 seconds, it will alert our monitoring centre of an emergency who will then follow alarm protocol and contact the emergency contacts directly. If you wish to disable this f

Features / Settings

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Keypad

How To Replace Keypad Batteries

The Keypad takes four (4) AA Alkaline batteries and has a life expectancy between 8-12 months depending on placement and usage. We recommend using standard AA batteries, and not rechargeable ones to ensure that your Keypad is adequately powered. To change your Keypad batteries, slide the device off

Battery / Power

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Keypad