Updating Your SimpliSafe® System

Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more. The way your system updates depends on the current firmware version your system is running.

Not sure what version of the firmware is installed on your system? You can check the version at any time using the SimpliSafe® Mobile App.

Please note: Your system must be connected to Wi-Fi to receive firmware updates. You can learn more about connecting your system to Wi-Fi on our Help Centre.

For systems running a version of firmware below 2.15, you will need to manually update your system. You can do this using the SimpliSafe® Mobile App or your Keypad.

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. You should see a tile on the Overview tab detailing there’s an “Update Available”

3. You may also manually check for updates using the following steps:

1. Choose My System from the bottom navigation bar

2. Select Base Station Settings

3. If an update is available, it will say so to the right of “Firmware”

Using the Keypad:

1. Press Menu

2. Enter your Master PIN

3. Select System Settings

4. Then, Check for Updates

5. Your Keypad will either say:

   1. “Updates are available” 

   2. “Your system is checking for an update” followed by “Downloading”

If your Keypad says “Updates are available,” press the right side of the Keypad’s screen. The next screen will say “System Update Available.” Select “Install Now” to install the firmware update.

If your Keypad says “Downloading,” please complete the following steps after the download is complete:

1. Press Menu

2. Enter your Master PIN

3. Select System Settings

4. Then, Check for Updates 

5. Your Keypad’s screen will say “Updates are available.” Follow the prompt on the Keypad to install the firmware update

If your System is Running Firmware Version 2.15 or Greater

For systems running firmware version 2.15 or greater, updates will occur automatically after you disarm your system and it has been disarmed for at least 10 minutes. This ensures that you are never without protection when your system updates and that you’re home during the update process. You’ll be able to tell that an update is running when you see an amber or orange-colored light circling the Base Station , similar to a “searchlight”. You can tell when an update occurred by checking the Message Center within the SimpliSafe® Mobile App.

Camera Updates

Cameras and Video Doorbells update automatically, so long as your Base Station is running the latest firmware version. If motion is detected or an alarm is triggered during the camera firmware update, the update will pause during the event so you're never without protection.

Still Need Help?

If you’ve tried the above troubleshooting steps and your update is still not applying to your system, don’t hesitate to contact our support team  for additional assistance.