‎What are the service plan options? | SimpliSafe Support Home

What are the service plan options?

Updated 

Our professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees.

Below is a high-level comparison of our plan features. If you’d like to learn more about each plan in detail, please contact our team.


Pro Premium

Pro

93p/day

Most popular!

53p/day

24/7 Emergency Dispatch (Police / Fire)

X

Alarm Phone Call

Video Verification

X

Guard Dispatch

X

Arm/Disarm Remotely

Cellular Connection Back-Up

Push Notifications for Alarms and Warnings

Push Notifications for Camera Activity

Push Notifications for General Activity

X

SMS/Text Notifications for Alarms and Warnings

X

SMS/Text Notifications for General Activity

X

Email Notifications for Alarms, Warnings, and General Activity

X

Scheduled Arming

X

Secret Alerts

X

Entry Sensor Alert Voice Prompt

X

View Timeline

Unlimited

7 days

Unlimited camera recordings & 30-day cloud storage

Up to 10 Cameras

X

20% Off Additional Purchases

X

Lifetime Warranty

2-Year Extended Warranty

Smart Home Integration

X

Pro Premium - £27.99/month - Most Popular!

This plan is our most popular. With this plan, you'll get:

  • Professional monitoring agents respond to alarms 24/7

  • Police response after agents verify threats

  • Securitas guard response

  • Whole home protection against break-ins, fire, floods, and more

  • Instant alarm alerts on mobile app

  • Unlimited camera recordings & 30-day cloud storage

  • Premium extended warranty on hardware

  • Advanced app features, including scheduled/arming reminders

Pro - £15.99/month

What you do get:

  • 24/7 live alarm monitoring with key holder calls

  • 24/7 Flood & Extreme Temperature Monitoring

  • Full self-monitoring with mobile app

  • 2-Year Extended Warranty

What you don't get:

  • No police or fire dispatch

  • No Securitas guard response

  • No advanced app features

  • No unlimited camera recordings & 30-day cloud storage

Unmonitored

Some customers may choose to forego a monitoring plan and simply keep track of their system, and home, themselves. You still can access basic features without a plan - though you will need an internet connection to access these features.

We recommend that you at least test out our Pro Premoum or Pro plans - free for one month! These provide the most security for your home and help you get the most out of your SimpliSafe® system.

If you choose to forego a monitoring plan, you will still have access to:

  • Live video feed of your cameras from the SimpliSafe® App

  • Remotely arm/disarm your system with the SimpliSafe® App

Please note that without a professionally monitored plan, you will not have access to:

  • 24/7 Emergency Dispatch (Police, Fire)

  • Built-in cellular connection for backup coverage in the event of a power outage

  • Unlimited camera recording and evidence capture, with ability to download video recordings from the app to your phone

  • Receive discounts

  • Subscription lifetime warranty

  • And more

Need more information?

We’re here to help. Contact our support team for further assistance.

Want to add more products to your existing Gen 3 SimpliSafe® system? Shop now.