Updating Your SimpliSafe® System
Updated
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Check out our release notes on the SimpliSafe® Community!
Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more. The way your system updates depends on the current firmware version your system is running.
Not sure what version of the firmware is installed on your system? You can check the version at any time using the SimpliSafe® Mobile App.
Please note: Your system must be connected to Wi-Fi to receive firmware updates. You can learn more about connecting your system to Wi-Fi on our Help Center.
If your System is Running Firmware Below 2.15
For systems running a version of firmware below 2.15, you will need to manually update your system. You can do this using the SimpliSafe® Mobile App or your Keypad.
Using the SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App on your phone or tablet
You should see a tile on the Overview tab detailing there’s an “Update Available”
You may also manually check for updates using the following steps:
Choose My System from the bottom navigation bar
Select Base Station Settings
If an update is available, it will say so to the right of “Firmware”
Using the Keypad:
Press Menu
Enter your Master PIN
Select System Settings
Then, Check for Updates
If your System is Running Firmware Version 2.15 or Greater
For systems running firmware version 2.15 or greater, updates will occur automatically after you disarm your system and it has been disarmed for at least 10 minutes. This ensures that you are never without protection when your system updates and that you’re home during the update process. You’ll be able to tell that an update is running when you see an amber or orange-colored light circling the Base Station, similar to a “searchlight”. You can tell when an update occurred by checking the Message Center within the SimpliSafe® Mobile App.
Camera Updates
Cameras and Video Doorbells update automatically, so long as your Base Station is running the latest firmware version. If motion is detected or an alarm is triggered during the camera firmware update, the update will pause during the event so you're never without protection.
Smart Lock Updates
Smart Lock updates need to be manually applied to your lock using the SimpliSafe® Mobile App. You can learn more about updating your Smart Lock and troubleshooting update issues for it on our Help Center.
Still Need Help?
If you’ve tried the above troubleshooting steps and your update is still not applying to your system, don’t hesitate to contact our support team for additional assistance.