Alarm System Firmware 2.17 (August 2024)

@raccoon​ laying groundwork for future features is really all about future products that will be coming out in the future and getting the system ready for those said products but they will not tell as they are in beta are have not been in beta testing as of yet but just getting things ready for it. 

@lance843​ There's little more exciting than future products that will be coming out in the future.  Those future products that are coming out in the past (a De Lorean or TARDIS might be involved), past products coming out in the future and past products that came out in the past are so passé these days. 😂

@james226​ Firmware updates can be downloaded using either the Keypad or SimpliSafe mobile app. If you're running into this issue downloading the firmware using the Keypad, I would recommend trying the mobile app and vice versa. 

If you check out the Updating Your SimpliSafe System article in our Help Center, there is a guided flow at the bottom that goes over how you can download a firmware update using either the Keypad or mobile app!

@emily_s​ 

Unfortunately I am still unable to download what appears to be a key pad update as the base station does not register that an update is available from the mobile app. I noticed that my doorbell has also mysteriously disappeared from the list of devices so I am thinking I may have a key pad issue. 

@joshualhamilton85​ You can try a hard reset.  While unplugged, press and hold the reset button on the bottom of the base station under the cover then plug it in.  Hold for 8-12 or 30 seconds (I forget what) and the base station memory is wiped.  Unplug and reassemble.  Then go into the App -> My System -> Base Station Settings -> Replace Base Station.  Or start over pairing the keypad and all your sensors.

@joshualhamilton85​ Can you give me a few more details about how your Base Station is now acting? Does it light up? Is it able to communicate with your other SimpliSafe devices? And do you see any error message on the Keypad?

It sounds like you tried resetting your Base Station - were the batteries out of the device for about 30 seconds? In order to reset it, take the following steps:

1. Unplug the power cord from the Base Station, and use a Phillips Head screwdriver to remove the screw below the plug
2. Remove the bottom cover and remove one battery from the Base Station
3. Wait 30 seconds
4. Reassemble the Base Station by inserting the battery, cover, and the power cord
5. When powered up after the reset, the Base Station will say "Welcome to SimpliSafe"

@emily_s​ spoke with customer service today and it was deemed that my base station was completely bricked from the update. A new unit is being mailed to me. 

@celestejam63​ What is the error message that you receive when you try to update your Base Station? If you send us a screenshot or a picture, that could help us troubleshoot what's happening. 

And are you using your Keypad to install this update or the SimpliSafe mobile app? If you are using the Keypad I would recommend trying to use the mobile app and vice versa.