1 Message
Waste of time and money.
I ordered an outdoor camera for my system and after a lot of trouble getting it setup because of issues updating my base station I noticed I cant Live Stream the camera for more than a minute before the connection drops. I'm thinking these must be something wrong so I contact support and after being asked to troubleshoot the camera and spending a lot of time doing that I am eventually told that this is expected behavior from the camera. They only record and stream for a minute after you start Live Streaming or they detect motion and then they will disconnect for a minute and then start recording again if they still detect motion. So thanks for wasting my time with the troubleshooting SimpliSafe and a heads up to anyone using these cameras, you're probably not going to catch the whole crime on camera if something ever happens.
simplisafe_admin
Community Admin
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1.5K Messages
5 days ago
@rpbussha While our cameras are not intended for 24/7, surveillance-like livestreaming, a livestream should be able to last longer than a minute before timing out. Similarly, if you initiate a recording for your camera, that should last a minute; but when a camera detects motion it should not stop recording until the motion stops.
If both your recordings and livestreams are getting cut off, that could be due to an underlying connectivity issue between your camera and Wi-Fi network. In that case, we recommend checking out the Incomplete Recordings for Cameras article in the Help Center for troubleshooting steps to improve the camera's connection.
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vperroux
6 Messages
3 days ago
My WiFi exceeds the rec. and I have had the same problem for the past 3 years. There is ALWAYS a delay in recording. I can walk across the camera field twice before it picks it up and it cuts off when I'm still moving. Not dependable. Have done troubleshooting ad nauseam. Have read articles until blindness nearly sets in. Cannot be improved with present cameras IMO.
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