Testimonial After two years of frustrations, which continues, almost my SS anniversary 😆😉

Business strategy here appears to be monitoring fees not customer service. Nor does it seem to be customer satisfaction either. Paid or not.

My cheap cameras app and cameras features run circles around these with many free features, paid app extras (inexpensive) is even better.

Including many requested free features seen here in this forum for years. That's from a less than $100 million annualized company, vs reported to be $400 to $700 million annualized revenue company. It's probably not money.

I can't even stay logged in here any longer than a day since downgrading to self monitoring. Fluke? Punishment? Pay us? Who knows and who cares? Proves my point above I suppose.

Not a very smart business strategy IMHO, because it becomes quite obvious.

I still own approximately $1,600.00 worth of mostly useless now, cameras & related hardware.

And until I don't own them or until I achieve full satisfaction, defined by me, one way or another, I'm entitled to be here expressing my opinion, even with the PITA logouts, which I'll endure. Even then.🤔😒😂 You can't get rid of me that easy. Barring banning me.

SS still arms, a still shot once in a while, live views after they finally wake up🥱, arming, useless detection notifications and dead timeline events, sensors still work for alarms etc.. About it.

Backup sensors alarm redundancy to my actual home brewed alarm system.

The question is why are they so resistant to the so many simple customer usage requests forum wide, for years?

My cheap cams have a plethora of free features. 24/7/365, SD card recordings being one of the most important. (I'm paid, so full featured)

It would certainly go a long way towards customer satisfaction whether paying monitoring fees or not. Especially if paying or expecting one to come back again.

However, as word of mouth and social media spreads, it's to your own detriment.

Your choices, your decisions etc..of course.

And one very dissatisfied customers opinions only, of course.

My portion of blame is not doing my due diligence and making a very poor investment in Simplisafes services and hardware.

Be smarter than me all future customers.