2 Messages
Some new user feedback
Hey folks,
I am a new user here. Just went through setup of my new system and about 15 sensors. It was pretty good! I am thoroughly impressed! Great work.
generally product is well designed. Here is some minor polish feedback
1. my base lost wifi as part of the setup. I actually didnt know. I saw software update fail but thats it. I said skip and did the rest of the setup successfully without even realizing i didnt have wifi. It is pretty hard in the app to see the wifi status. I called customer service because i was having a problem with connecting new gen2 motion sensor. It turned out wifi was the eoot cause. The base needed a software update.
2. Location Profile > System Security is too buried. I am still having hardtime remembering where my pins are. I think this menu deserves to be top level
3. Its pretty hard to find and manage all devices. I would expect this to be also toplevel action. I would expect to see status from some devices on home screen.
4. Something about your app icon just doesnt vibe with me. Maybe color scheme of orange/black. I recommend looking into it.
5. customer support was awesome! No nonsense and really helped in minutes.
6. yea i know you are working on it but please +1 for multi-user from me :)
7. please add feedback button in the app. This community forum is pretty hard to find
8. Do you have a referral program? There should be refer a friend button in the app
emily_s
Community Admin
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3.4K Messages
2 years ago
Hi @saverchenkov,
Thank you for your feedback, I'll forward it to our teams. If your Base Station ever disconnects from WiFi again, a message will be displayed on your Keypad to keep you updated. Also, we also do have a referral program! You can learn more about it in this Help Center article.
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RoyR
2 Messages
7 days ago
I self-installed a system with 60 devices and 4 outdoor cameras and have been using it for 1.5 months including night-time monitoring. I found the installation to be very straight forward and the application well designed. I did have to install additional wifi mesh extenders to reduce the distance to the cameras, especially the doorbell camera. There is a learning curve with any system but I usually found useful and correct answers to my questions on the SimpliSafe site and occasional calls to customer support. This was very impressive. Most of my challenges have been with the outdoor cameras due to a failed power adapter (infant mortality, not water, replaced at no cost), temporary power supply/wiring (now secured in watertight containers), and "dancing ghost" images at night due to neighbor lights reflecting off moving surfaces like tree leaves. That last challenge makes night monitoring even more valuable so my sleep is not interrupted by false detections. I wish the outdoor cameras had more controls such as manual gain settings to deal with close, stationary reflective surfaces at night. The people detection algorithms do help reduce camera false detections but can still be fooled. This hawk perched next to an outdoor camera resulting in a daytime detection. Intruder alert or alert intruder? Either way it resulted in a fun photograph. Overall I am very happy with the system.
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