1 Message
REFERRAL PROGRAM
I referred a friend and they received the system. I have made 3 requests for the $200 referral. 2 weeks ago I was promised the gift card via email. All necessary info on new customer was given and confirmed. As of today no email. I called this morning and was put on hold and eventually they hung up. I have been a long time customer and have been very satisfied with their service and I am very surprised that they are not making good on their referral program.
emily_s
Community Admin
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3.4K Messages
5 months ago
Hi @pgliwa,
Do you happen to know how long ago your friend purchased their SimpliSafe system? As part of our referral program's policies, the gift card will be sent out 45 days after your friend completed their purchase.
But if it has been longer than 45 days, please let me know and I can get you in touch with a member of our Specialist team for further assistance.
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ketracy
1 Message
3 months ago
I have had the same problem. Made the referral because I was happy with my service, called 3 times, with excuses every time. I have all documentation. Referral program is definitely a scam. I made the referral in July, and still have not received a gift card.
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marycampo
1 Message
1 month ago
I have not received mine either
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mmidha0119
3 Messages
17 days ago
Same here, I have made 2 referrals and they have not sent anything. When I called customer support they are asking me for my friends' account number and other information pertaining to their account which is ridiculous :(
Their referral program is just a scam. Will not refer anyone from now on :(
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mmidha0119
3 Messages
16 days ago
Called customer service regarding the referral for my friend who has activated their system on October 18th, I was put on hold for more than 30 mins and then disconnected. :(
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