Outstanding

I recently changed from ADT to SimpliSafe. I just want to say thus far, my experience has been outstanding. The ordering process was simple and so smooth. The equipment discount I received was really beneficial as well. It was shipped quickly and everything arrived in perfect condition. I did not know what to expect in terms of the quality of the equipment. But I was, and remain, very pleased. Installing was a breeze. So simple. I find the system operation to be really nice. I like the ease of use and the simplicity of it all. The app. The website. Functions of the keypad. Just really nice. I would say the adhesive strips you use could be better. The 3M Command Strips are ok for a poster, but not so much for sensitive electronic sensors. I’ve slowly gone back and screwed the majority in, since one of my entry sensors fell off the window and activated an early morning alarm. I would suggest the clear “Gorilla Tape” that is available now. That would be a huge improvement. But, I’ll say that one alarm activation was actually a blessing, because it provided me an opportunity to experience an actual alarm activation. Everything worked flawlessly. Within one minute of that loud siren going off, I received a text, a push notification on my phone, and a phone call. The operator on the other end was polite, courteous, and very professional. She was able to instantly, and in order, tell me the various sensors that had activated. Starting with the window, then the motion detectors in my living room and then game room, and finally my patio door. Terminating with my deactivation at the keypad. Impressive. I have since added a few more sensors and the Smartlock on the front door. I’ll be adding a few additional smoke detectors and your newest interior camera soon. I like the idea of the monitoring center being able to utilize that to confirm activity after an activation. It will replace a third party camera I currently use to check in on my two dogs. Speaking of which, adding an entry sensor to my pet door is working great. I do not have that set to activate an alarm, but hearing the chime when they enter and exit the house is really nice. 

Thank you for the excellent service thus far. ADT could learn a few things from you.