On vacation for 10 days with Simplisafe on Watch

@dlpsr​ As usual we continue to experience direct opposite experiences with virtually the same software and equipment. Besides us two, I have to scratch my head and wonder why a majority of customers never post here at all and some have issue after issue, or post all is fine.

Working for a medical device company for many years, we experienced the same with a very small percentage of customers that had continuous problems with their equipment. The difference between our company and SS (and many others) is that you didn't have patient lives immediately at stake if not resolved and the FDA and state agencies at the ready to cut you off at the knees.

The SOP:  Technical experts remotely examined data, if unable to resolve, a tech was sent onsite. If still an issue, a team was onsite until the root cause was found. Expensive: yes, but once found was used to solve it for everyone and we moved on.  Large, commercial diagnostic equipment. Then we moved to doctors and small clinics, where remote support was even more imperative for economic reasons, but the same SOP was used.  That company now, in its market segment, dominates in it not only in the US but globally.

SimpliSafe: here is a perfect case study and can result in dramatic improvements, increased customer satisfaction, increased sales and decreased costs. dispr with issues galore, and with an occasional hiccup here and there, me as one happy camper. Why?  I am sure the expense to address issues for an exceptionally low number of customers is still staggering. What is the root cause (causes)?

Contact dispr and ask for an invite, and send an engineer or two and visit him and find out, once and for all. As for me, the welcome mat has been out for years, including a great home made Italian dinner.

Visit two customers and find out, once and for all, why the tale of two cities.

Hey, dispr, and you thought you could only write long winded posts! :-)

@captain11​ Welcome back. It sounds as though you had a great time. I was considering the same adventure as recently as last week (Europe - Bergen to London). I knew you were probably on vacation, as I did not see your response regarding the new firmware update. Since most things go well for you, I eagerly await your experience to know if it is the same as what appears to be the case for most of us (i.e., not as expected).

@captain11​ Lol, all they have to do is allow two base stations on one account for 7 cameras, @$9.99 per month, so the cameras have some use.

There is tracking shown in the app, can't see the problem, I don't own two houses, I'm not a thief or pirate 🦜. Lol

You must have saved up and need to get it out if your system. 😆